Contact Us

Whether you've spotted something out of date on a review, want to ask about how we scored a site, or have feedback on how packinglight.net covers crypto casinos for US players, we want to hear from it. This page explains what we can help with, what we can't, and the best way to reach us depending on your question.

What we can help with

Top Bitcoin Casinos is an independent research and comparison site. We don't run any casino, hold any player funds, or process any deposits or withdrawals ourselves — so our team is best placed to help with questions about our content rather than your account with an individual operator. Get in touch if you want to:

• Flag outdated information in a review — a bonus that's changed, a coin that's no longer supported, or a licence detail that needs rechecking
• Ask how we arrived at a rating or ranking for a site listed on packinglight.net
• Suggest a correction to something factual on the site
• Share feedback on how we could make our comparisons more useful
• Raise a concern about how a review or page reads, including anything that feels unclear about risk or eligibility

What we can't help with

Because we're a comparison and review site, not an operator, there are some things you'll need to take up directly with the casino itself:

• Account issues — login problems, verification requests, or a locked account sit with the casino's own support team, not us
• Deposits and withdrawals — if a payout is delayed or a transaction hasn't confirmed, the casino's support desk and their published processing times are the right first stop
• Bonus disputes — questions about whether a wagering requirement has been met, or why a promotion didn't apply, need to go to the site that offered it
• Complaints against a specific operator — most licensed offshore casinos publish a support email or live chat on their own site; some also list an alternative dispute resolution provider tied to their licence

If you're unsure who to contact for an account issue, check the operator's own help centre or terms first — those pages will list their direct support channels and any complaints procedure tied to their licence.

Before you write in

A few things help us respond faster and more usefully:

1. Tell us which page or review your message relates to, ideally with the section or detail you're asking about
2. If you're flagging an error, let us know where you found the correct current information so we can verify it
3. Keep casino-specific account questions for the operator directly — we can't access or influence individual player accounts
4. If your question touches on whether crypto gambling is available where you live, note your state, since availability and restrictions vary and we can only speak in general terms

A note on what this site is and isn't

Top Bitcoin Casinos publishes independent research and rankings of crypto casinos serving US players, and some of the links on our pages are affiliate links — if you sign up through them, we may earn a commission. That relationship never decides how a site is ranked or reviewed; our About Us page covers how we approach editorial independence in more detail.

We also don't provide legal, tax or financial advice. Crypto casinos reviewed on this site are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and they operate in a legal grey area for US players — availability and restrictions differ by state, so it's on each reader to check their own state's laws before playing. Questions about the legal status of gambling in your specific state, or about tax treatment of any winnings, are best directed to a qualified local professional rather than to us.

If gambling is becoming a concern

If you or someone you know is struggling to keep gambling under control, that's not something to raise through a contact form — please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER, or visit our Responsible Gambling page for tools and further support. Offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so building in your own limits matters more, not less.

Other pages that might answer your question first

Some questions we get are already answered elsewhere on the site. If you're weighing up how we assess and rank operators, our About Us page sets out our approach. If your question is about the terms under which we publish content, our Terms and Conditions page covers that. And if you've landed here from outside the US, our coverage of non-Gamstop casinos for UK players may be more relevant to what you're looking for.

Reminder on eligibility

Top Bitcoin Casinos is intended for adults of legal gambling age only — 21 or older in most US states, though the applicable minimum depends on your state and the operator in question. Nothing on this site is directed at, or intended to be accessed by, anyone under that age.